Utilities | City of Kent

The City of Kent Utility Billing Division is processed through the Department of Budget & Finance.

Set Up Water Service

If you are a new resident, please contact the Utility Billing department to initiate new service.

New Homeowner(s)

New property owners must fill out an application for service, found below. Completed applications can be dropped off to the Utility Billing office or e-mailed directly to: utility.billing@kentohio.gov.

Renting / Tenants

Please call (330) 678-8104 to initiate new service.

Direct Debit

If you would like to pay your water bill through Automatic Draft, an authorization form is found in every issue of the Tree City Bulletin and also listed below in PDF format. Please include a voided check along with this form.

NEW! Electronic Invoice (Smartpay Works)

We are now offering the option for paperless invoicing. You MUST register before logging in. Have your utility billing account number (found on your paper invoice) on hand during registration with SmartPay Works. Once your account is set up and you are logged in, you may access your profile by clicking on the arrow near your name, then select Account Preferences to make the change to electronic invoices. You may create your online account via our third-party vendor to set up one-time or automatic monthly payments. NO FEES.

Utility Billing Forms

Online Bill Payment (EZ Secure Pay)

The City of Kent is pleased to announce that online payment of your Utility Bill is now available! You can make payments with credit card or e-check without having to pay a convenience fee. An email receipt option will be presented at the end of your transaction.

You will need your Utility account number when first registering your online payment profile. This can be found on your billing statement or obtained through the office. Visit the online payment portal. NO FEES.

Estimated Water Bills

If you've received a water bill that's been estimated, you will need to contact the Utility Billing office at 330-678-8104. (Reading type is typically found on the front, right-hand corner of your bill). The Utility Billing office is open Monday through Friday, 7:00 a.m. to 5:00 p.m.