Utilities | City of Kent

THE UTILITY BILLING OFFICE IS MOVING! (Effective 04/17/2025)

New address: 319 S. Water Street
The Utility Billing office will be CLOSED on Friday, April 18th, 2025.
Providing UB services at 930 Overholt until 04/16/2025

Gas & Electric Aggregate Program

The City of Kent is a member of NOPEC’s natural gas and electric aggregation programs. NOPEC is a group of 240 Ohio communities that negotiates exclusive electricity and natural gas rates for eligible residents and small businesses in NOPEC member communities. Since 2001, NOPEC has saved customers hundreds of millions of dollars on their energy costs, provided education opportunities for Ohio students and residents, and helped protect Ohio energy consumers by advocating for consumer-friendly energy policies to protect against unfair utility rate increases. For more information, visit nopec.org or call their 24/7 Customer Care Center at 855-667-3201.

Every two years, in the spring, NOPEC sends enrollment letters for natural gas accounts to eligible residents. If you do not wish to enroll in the aggregate program, you will need to opt out by following the instructions in that letter. For more information, review the most recent FAQ's sheet from NOPEC below.

FAQ's for 2025 Natural Gas Enrollment

Set Up Water Service

The Utility Billing Division is part of the Department of Budget & Finance in the City of Kent. If you are a new resident, please contact the Utility Billing department to initiate new service.

New Homeowner(s)

New property owners must fill out an application for service, found below. Completed applications can be dropped off to the Utility Billing office or e-mailed directly to: utility.billing@kentohio.gov.

Tenant(s) / Renting

Please call (330) 678-8104 to initiate new service.

Direct Debit

If you would like to pay your water bill through Automatic Draft, an authorization form is found in every issue of the Tree City Bulletin and also listed below in PDF format. Please include a voided check along with this form.

NEW! Electronic Invoice (Smartpay Works)

We are now offering the option for paperless invoicing. You MUST register before logging in. Have your utility billing account number (found on your paper invoice) on hand during registration with SmartPay Works. Once your account is set up and you are logged in, you may access your profile by clicking on the arrow near your name, then select Account Preferences to make the change to electronic invoices. You may create your online account via our third-party vendor to set up one-time or automatic monthly payments. NO FEES.

Utility Billing Forms

Online Bill Payment (EZ Secure Pay)

The City of Kent is pleased to announce that online payment of your Utility Bill is now available! You can make payments with credit card or e-check without having to pay a convenience fee. An email receipt option will be presented at the end of your transaction.

You will need your Utility account number when first registering your online payment profile. This can be found on your billing statement or obtained through the office. Visit the online payment portal. NO FEES.

Estimated Water Bills

If you've received a water bill that's been estimated, you will need to contact the Utility Billing office at 330-678-8104. (Reading type is typically found on the front, right-hand corner of your bill). The Utility Billing office is open Monday through Friday, 7:00 a.m. to 5:00 p.m.